Anjouan ALSI-608312+64 9 342 9090
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Winbeatz Casino Contact Desk

Reach Winbeatz Casino support by live chat, e-mail or phone around the clock, seven days a week, and a person answers rather than a recorded queue.

Talk to Support Licensed in Anjouan, ALSI-608312
Paid today
213,855 NZ$
4,572 Players online
Licensed casinoRegulated by Anjouan Offshore Finance Authority under license ALSI-608312 since 2012
Fast payoutsAverage withdrawal processed in 27 minutes, up to NZ$78,000 per transaction
Data protection256-bit AES encryption securing all transactions and player information
Answers in Minutes

Your Issue Needs a Human Voice

When you need help fast, remember support never asks for your password, so keep it out of messages.

Instant Replies
Best for a quick question while you are mid-session: the chat window opens on the site and a person replies in about 3 minutes, day or night.
Open the Chat
Winbeatz Casino Mail Desk
Best for statements, screenshots and anything you want in writing; send it to [email protected] and the reply normally arrives within about 2 hours.
Write to Us
Call the Team
Best when typing will not do, such as a stuck withdrawal: call +64 9 342 9090 (NZST) and a person picks up in roughly 2 minutes.
Call the Desk
Same Country, Same Clock

New Zealand Help in Your Own Time

Useful local detail sits in one table: the number, the clock, the languages and the watchdog behind us.

Reach Us

New Zealand Phone+64 9 342 9090
Support Time ZoneNZST
Languages SpokenEnglish, German, Finnish, Norwegian
Support E-mail[email protected]

Supervision

Regulator and LicenceAnjouan Offshore Finance Authority, ALSI-608312

Problem Help

Safer Gambling HelpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand

Reach Out Beyond the Casino Floor

Independent organisations across New Zealand help when gambling stops feeling manageable. They work separately from Winbeatz Casino LLC, answer confidentially and focus on the player rather than the account.

Gambling Helpline New Zealand. A free national line for anyone worried about their own play or someone else's, staffed by trained counsellors.

The Problem Gambling Foundation of New Zealand. Counselling, education and community programmes for people affected by gambling, with services across the country.

Multi-Venue Exclusion Programme. A process that lets a person ask venues to bar them from entry, giving distance from gambling sites.

More
You Know Your Topic

Route Every Message to One Desk

Know your topic already? Complaints go to the complaints desk first, then to the Anjouan Offshore Finance Authority.

Account

General Help and Questions[email protected]
Verification and Documents[email protected]

Payments

Deposits and Withdrawals[email protected]

Everything Else

Complaints and Escalation[email protected]
Privacy and Personal Data[email protected]
Business and Partnerships[email protected]
You Need Help Right Now

Before You Wait, Know When We Answer

Winbeatz keeps every channel staffed all week, so a New Zealand player never waits for an opening.

Live Chat

Live chat hours24 hours a day, 7 days a week
Chat first reply3 minutes
Page time zoneNZST

E-mail

E-mail address[email protected]
E-mail reply2 hours

Phone

Phone number+64 9 342 9090
Phone wait2 minutes

Gather These Before You Get in Touch

Line up these details so your first message gets a real answer.

  • Your registered e-mail address and login name
  • A clear photo ID and proof of address
  • The payment card image used for deposits
  • Your deposit or withdrawal reference numbers
  • A short note of what went wrong and when
Behind Winbeatz Casino

Read the Company Behind Your Account

This block answers the question you ask once money or a licence is on the line.

Company

Legal nameWinbeatz Casino LLC
Company number780501 (Anjouan)
AddressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-608312

Written Contact

Support e-mail[email protected]
You Have Escalated Before

You Have Had the Same Answer Twice

This block settles where your complaint goes once a normal reply has failed you.

Reference Number First
Start by describing the problem to support in plain terms with your reference numbers. You get a written reply and a case is opened in your name.
Your Point Was Missed
Read the reply and check it addresses your exact point. If something is missing or wrong, reply once more with the detail they left out.
Request a Supervisor Now
Ask support to pass your case to a manager for a fresh look. A supervisor reviews the file and gives you their own decision in writing.
From Desk to Regulator
Winbeatz deals with complaints in-house first. If the decision still leaves you unsatisfied, you may take it to the Anjouan Offshore Finance Authority.
Winbeatz Casino Fine Print

Licensing, Data and Verification Questions?

Read this when the bigger picture is settled and only the small print is left.

trustHow long has Winbeatz been licensed, and by whom?+
Winbeatz Casino LLC holds Anjouan Offshore Finance Authority licence ALSI-608312, registered under company number 780501. That licence has been in place since 2012, the year the casino opened. New Zealand players deal with an offshore operator, so the Anjouan authority, not an NZ regulator, supervises play here.
trustWhat if I never want to play here again?+
Should you decide to stop playing, ask the team to close the account and confirm in writing that it is done. Live chat or [email protected] both work, and closure is permanent unless the casino agrees otherwise. Any balance left is handled under the withdrawal rules before the account shuts.
trustWhat happens when I ask to see my own files?+
When you ask [email protected] for a copy of your personal data, the casino replies with what it holds and why. Deletion requests are weighed against licence duties to keep records, and you are told which files must stay. Ask the team if you are unsure which mailbox fits your request.
trustCan I get verified before my first withdrawal?+
Standard verification takes around 56 hours once documents arrive intact. Photo ID, proof of address and a payment card image are the three items checked. Send clear, uncropped pictures and the review rarely needs a second pass, so your first withdrawal is not held up.
trustWhere do I send my account details safely?+
Where your account sits matters more than anything else: give the registered email address and the team locates you at once. A recent transaction reference and your full name help as well. Staff will never ask for your password, so treat any request for it as a warning sign.
trustDo I need to write in English to be understood?+
Do I need to speak English to be helped? No. Support answers in English, German, Finnish and Norwegian, so you can write in whichever of those you find easiest. Replies come back in the same language you used.
trustWhen is support staffed, including public holidays?+
When does anyone actually pick up? Winter or summer, Christmas morning or a Tuesday afternoon, the desk is staffed nonstop. Hours are twenty-four a day, seven days a week, on New Zealand time, so late-night sessions in Auckland still reach a person.

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