Player control

Set your own limits in Winbeatz Casino

Play only from 18+, and every Winbeatz Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality check alerts as standard.

Set a deposit limit

Licensed casinoRegulated by Anjouan Offshore Finance Authority under license ALSI-608312 since 2012

Four things to know

Age, licence, helpline, contact

Four lines settle who may play, who supervises us and where help sits.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-608312

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Tool by tool

Choose the brakes before the session

By the end you will know which of the five tools matches the way you play.

Before payday lands

Caps how much you can pay in over a period you choose. Switch it on before your first session, or whenever a payday makes a bigger outlay tempting.

What if the night turns?

Stops play at a net loss you set in advance. Turn it on when a losing run would otherwise pull you further than you planned to go.

When the evening disappears

Nudges you when the session has run for the stretch you allowed. Use it if play tends to swallow an evening without you noticing the clock.

When willpower is not the plan

Closes your account to play for a break you choose, applied across our platform. Choose it when you want the decision taken out of your hands for a while.

Facts mid-session

Shows a periodic reminder of how long you have been playing and what has gone in and out. Set it when you want the facts in front of you during play, not after.

Changing a setting

Set a limit in a few minutes

It takes a few minutes, and nothing about it is complicated or permanent.

Where do the settings sit?

Sign in and open your account settings. Check that the profile shown is your own, since each player may hold only one account.

Choose deposit, loss or session time

Pick deposit, loss or session time, whichever matches what you want held steady. Check the wording carefully, as each one works on a different part of your play.

Enter amount, then period

Enter the figure or the minutes, then set the period to a day, a week or a month. Pick the span that matches how you actually play, not your best week.

Confirmation you can see

Save the change and reopen the settings to see it listed. Do this while you are calm and before play, so the limit is a plan rather than a reaction.

Where to get help

You get free counselling without telling anyone

Winbeatz Casino keeps a short route to these free services in plain reach, whatever your play looks like.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa at any hour, any day, for free and confidential talk about your own play or someone else's; a free text number also works. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Contact the Problem Gambling Foundation for free counselling with peer and cultural support, through eighteen clinics nationwide, on freephone or by text during weekday business hours. pgf.nz

Safer Gambling Aotearoa

Read Safer Gambling Aotearoa, run by Health New Zealand, for everyday signs of harm, practical tips and a finder for support close to you and your family. safergambling.org.nz

A pause of days, a stop of months

Shut now, open later. A short pause freezes play on your account for hours or days, so a rough week does not turn into a bad month. You start it in the casino account and play stays shut until the period ends.

Long stop, no early exit. Self-exclusion closes your access for a long period and cannot be undone early. Ask support to apply it in the casino account; you will not play or deposit there until the full period has run out.

No national list, still a way out. New Zealand has no national self-exclusion register, so the casino account is where you exclude yourself. For support beyond this site, the Gambling Helpline Aotearoa is free and answers at any hour.

Can a family keep play away from children?

Check age before sign-up. Check the age rule first: an account opens only for players aged 18 or older. Photo ID, proof of address and a card image are collected before the first withdrawal.

Install filters on shared devices. Install filtering software on the shared laptop and on each phone, so gambling sites stay closed to young eyes. Keep the passcode with an adult, or the block switches off easily.

Before accusations, a phone call. Pick a calm hour, describe what you have noticed and keep money decisions out of the first talk. Then ring the Gambling Helpline Aotearoa, whose advisers also speak with relatives.

When the evening feels less like fun

Catching these early gives you room to act while the choice is still easy. A deposit limit or a pause is the first step and takes minutes in your account.

Read through and see how many describe your play right now.

Chasing a loss later the same night
Spending money set aside for bills
Hiding your play from family
Playing longer than you planned
Thinking about the next session at work
Borrowing to keep playing
Feeling flat until you play again

Six questions, answered

One casino blocked, or every casino?

After this section you will know exactly how a pause, a limit and an exclusion behave in your account.

Will my exclusion at Winbeatz Casino stop me at other casinos?+

No. This country keeps no national self-exclusion register, so an exclusion you set sits inside your Winbeatz Casino account and does not travel elsewhere. Tell any other operator directly if you want a break there too.

Could I shorten the exclusion period after I have chosen it?+

No. Once your chosen period starts, it holds to the end you set, so pick a span that matches how much time you need. That firmness is the point: it carries you past the evening when the decision feels different.

What happens to my account during a short pause?+

A pause shuts the account for the stretch you chose. No bets go through while it runs, and your balance stays where it is. Play restarts by itself at the end of the pause, without you doing anything.

Who do I email to shut my account for good?+

Write to [email protected] from your registered address and ask for permanent closure. Support staff confirm the request and the account stops being usable. Choose this when a break is not enough and you want the door shut.

My brother plays too much, can the helpline advise me?+

Yes. Gambling Helpline Aotearoa takes calls from relatives as well as players, day or night, and the conversation is free. Problem Gambling Foundation adds counselling and family support through its clinics if you want something ongoing.

Where do I change a limit I set earlier?+

Open your account and find the responsible play section, the same place the limit was created. Any reduction applies from there; a raise may be handled differently, so check what the page shows you before you rely on it.